GENERAL SALES CONDITIONS
‘t LOF of herbs
Redingen Street 89
Article 1: General Provisions
The e-commerce website of ‘t LOF der kruiden, a one-man business with registered office at Redingenstraat 89 3000 – Leuven – Belgium, VAT BE1004.376.996, (hereinafter “t LOF der kruiden”) offers its customers the opportunity to purchase the products from its web store online.
These Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through the online store of ‘t LOF der kruiden, the Customer must expressly accept these Conditions, thereby agreeing to the applicability of these Conditions to the exclusion of all other conditions. Additional terms and conditions of the Customer are excluded, except when previously, in writing and expressly accepted by ‘t LOF der kruiden’.
Article 2: Price
All prices stated are expressed in EURO, always including VAT and any other taxes or duties that the Customer is obliged to pay.
If delivery, reservation or administrative fees are charged, this will be stated separately.
The statement of price refers only to the items as it is described verbatim. The accompanying photographs are for decorative purposes and may contain elements not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer do not bind ‘t LOF der kruiden. ‘t LOF der kruiden is as far as the accuracy and completeness of the information offered is concerned, only held to a means commitment. ‘t LOF der kruiden is in no case liable in case of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about e.g. availability, delivery time or delivery method, we request the Customer to contact our customer service department in advance.
The offer is always valid while supplies last and may be modified or withdrawn by ‘t LOF der kruiden at any time. ‘t LOF of Herbs cannot be held responsible for the unavailability of any product. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
Article 4: Online Purchases
1. Place the products in the shopping cart. Prices shown on the website include VAT.
2. Once you have added your desired products, go to the shopping cart and select “proceed to checkout.”
3. You will now enter a new screen where you can enter your information. This is done in a safe environment. Go through the 4 steps here:
– Step 1: enter your address information
– Step 2: choose a shipping method
– Step 3: choose a payment method
– Step 4: Review your order. Forgot something? Then choose the “return to cart” link.
Once you agree to the order and terms and conditions, check “I agree to the terms and conditions” and press the “place order” button.
The Customer has the choice between the following payment methods
– by credit card
– by bank card
– cash on site at ‘t LOF der kruiden at any pickup of the order
‘t LOF der kruiden is entitled to refuse an order due to a serious shortcoming of the Customer in relation to orders involving the Customer.
Article 5: Delivery and execution of the agreement
Depending on the time of order, your ordered products will be shipped the same day or at the latest the business day following the order date. Should we deviate from this due to unforeseen circumstances, we will notify you by email.
Free shipping for orders from €45 in Belgium and from €55 to the Netherlands
Items ordered through this web store are delivered in Belgium and the Netherlands.
Delivery is made in Belgium by Bpost and in the Netherlands by Bpost or a partner appointed by Bpost.
Unless otherwise agreed or expressly provided, the goods will be delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage and/or qualitative deficiency of an item or other shortcoming in the delivery must be reported by the Customer to ‘t LOF der kruiden without delay.
Risk for loss or damage shall pass to the Customer as soon as he (or a third party designated by him, who is not the carrier) takes physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier was instructed by the Customer to transport the goods and this choice was not offered by the ‘t LOF of spices.
Article 6: Retention of title
The delivered items remain the exclusive property of ‘t LOF der kruiden until the moment of full payment by the Customer.
The Customer undertakes, if necessary, to inform third parties of the retention of title of ‘t LOF der kruiden
point out, e.g., to anyone who would come to seize items not yet paid in full.
Article 7: Right of withdrawal
The provisions of this article apply only to Customers who purchase items online from ‘t LOF der kruiden in their capacity as consumers.
The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.
To exercise the right of withdrawal, the Customer must inform ‘t LOF der kruiden, Redingenstraat 89, 3000 Leuven, email@example.com, by an unequivocal statement (e.g. in writing by mail, fax or e-mail) of its decision to withdraw from the agreement.
“The Customer may also complete the model withdrawal form (see bottom of this page) or other clearly worded statement electronically and send it to ‘t LOF der kruiden. If the Customer exercises this option, we will send the Customer an acknowledgement of receipt of his withdrawal on a durable medium (e.g. by e-mail) without delay.
To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return or hand over the goods to ‘t LOF der kruiden, Redingenstraat 89, 3000 Leuven, without delay, but in any event no later than 14 calendar days after the day on which he communicates his decision to withdraw from the agreement to ‘t LOF der kruiden. The customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods shall be borne by the Customer.
The Customer is requested to return the items in their original condition and packaging. If the returned product is somehow diminished in value, ‘t LOF der kruiden reserves the right to hold the Customer liable and claim compensation for any diminution in the value of the goods resulting from the Customer’s use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
All returned items are carefully examined. The premise here is that the consumer may only inspect the item as he would be permitted to do in a store. If an item has suffered a decrease in value due to the Customer’s use, this will be charged to the Customer.
If the Customer revokes the Agreement, ‘t LOF der kruiden shall refund to the Customer all payments received from the Customer up to that point, including standard delivery costs, within a maximum of 14 calendar days after ‘t LOF der kruiden has been informed of the Customer’s decision to revoke the Agreement. In the case of sales contracts, ‘t LOF der spices may wait to be reimbursed until it has received all the goods back, or until the Customer has proved that he has returned the goods, whichever comes first.
Any additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery offered by ‘t LOF der kruiden will not be refunded.
‘t LOF der kruiden shall refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer shall not be charged for such refund.
The Customer cannot exercise the right of withdrawal for:
– the delivery of goods manufactured to the Customer’s specifications, or which are clearly intended for a specific person;
– the delivery of goods that spoil quickly or have a limited shelf life;
– the delivery of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
– the supply of goods which, after delivery, are by their nature irrevocably mixed with other products;
Article 8: Warranty
Under the Act of September 21, 2004 on the Protection of Consumers in the Sale of Consumer Goods, consumers have legal rights. This legal warranty is valid from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer must contact ‘t LOF der kruiden customer service and return the item to ‘t LOF der kruiden at the Customer’s expense.
Upon discovery of a defect, the Customer must inform ‘t LOF der kruiden as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Thereafter, any right to substitution shall expire.
Article 9: Customer service
The customer service of ‘t LOF der kruiden can be reached by e-mail at firstname.lastname@example.org or by mail at the following address ‘t LOF der kruiden, Redingenstraat 89, 3000 Leuven. Any complaints can be directed to it.
Article 10: Penalties for non-payment.
Without prejudice to the exercise of other rights available to t LOF of spices, in the event of non-payment or late payment, the Client shall be liable, ipso jure and without formal notice, to pay interest at 10% per annum on the unpaid amount. In addition, the Customer shall owe, ipso jure and without formal notice, a fixed indemnity of 10% on the amount involved, with a minimum of 25 euros per invoice.
Notwithstanding the foregoing, t LOF der kruiden reserves the right to take back items that have not been paid for (in full).
Article 11: Privacy
The controller, t LOF der kruiden respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.
The personal data provided by you will only be used for the following purposes: processing the order and sending newsletters (only from ‘t LOF der kruiden itself).
You have a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge via a written, dated and signed request to ‘t LOF der kruiden, Redingenstraat 89, 3000 Leuven – email@example.com. If necessary, you can also ask to correct the data that would be incorrect, incomplete or not pertinent.
In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. To this end, you can always address ‘t LOF der kruiden, Redingenstraat 89, 3000 Leuven, Belgium
We treat your data as confidential information and will not transfer, rent or sell it to third parties.
The customer is responsible for keeping his login information confidential and using his password. Your password is stored encrypted, so ‘t LOF der kruiden has no access to your password.
‘t LOF der kruiden keeps online (anonymous) visitor statistics to see which pages of the Internet site are visited to what extent.
If you have any questions about this privacy statement, please contact us at firstname.lastname@example.org
During a visit to the site, “cookies” may be placed on your computer’s hard drive. A cookie is a text file placed by a website’s server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.
You can set your Internet browser to not accept cookies, to alert you when a cookie is installed, or to delete cookies from your hard drive afterwards. You can do this through your browser’s settings (via the help function). Keep in mind that certain graphics may not appear correctly, or you will not be able to use certain applications.
Article 13: Impairment of validity – non-repudiation
If any provision of these Terms is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.
The failure at any time by LOF of Spices to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.
Article 14: Modification of conditions
These Conditions are supplemented by other conditions explicitly referred to, and the general conditions of sale of ‘t LOF der kruiden. In case of contradiction, these Terms take precedence.
Article 15: Proof
The Customer accepts that electronic communications and backups may serve as evidence.
Article 16: Applicable law – disputes
Belgian law applies, with the exception of the provisions of international private law on applicable law.
The courts of the Consumer’s domicile shall have jurisdiction in case of legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
ANNEX 1: MODEL WITHDRAWAL FORM
Dear Customer, You should only complete and return this form if you wish to revoke the contract.
To ‘t LOF of herbs, Redingenstraat 89, 3000 Leuven – ‘t LOF of herbs:
I/We (*) hereby inform(*) you that I/We (*) revoke(*) our contract regarding the sale of the following goods/delivery of the following service (*):
Ordered on (*)/Received on (*):
Name(s) Consumer(s) :
Consumer address(es) :
Signature of consumer(s)
(*) Delete what does not apply.