SHIPPING:

Depending on the time of order, your ordered products will be shipped the same day or at the latest the next business day following the order date. Should we deviate from this due to unforeseen circumstances, we will notify you by email.

BELGIUM
Shipping rate for home delivery in Belgium is €4.99
Shipping rate for delivery to a bpost collection point is €3.99
Free shipping for orders over €45

NETHERLANDS
Shipping rate for home delivery in the Netherlands is €5.99
Shipping rate for delivery to a bpost collection point is €4.99
Free shipping for orders over $55

RETURN:

In our online store, you are entitled to the statutory cooling-off period of 14 calendar days.
The Belgian law on commercial practices, information and consumer protection of April 12, 2010, allows the purchaser to inform the seller within 14 calendar days from the delivery of the product that he/she is abandoning the purchase.
The goods should then be returned, undamaged, unused and with the original labels, along with the invoice.

Items ordered may be returned within 14 days.

ATTENTION: This regulation does not apply to foods with an expiration date.

HOW TO RETURN AN ITEM?
Return your item in original condition with the original label.
Please note on your invoice the reasons for your return and your bank account number. Put all the items you wish to return together with the invoice in one package that you return to us.

WHERE SHOULD I RETURN THE ITEM TO?

If you wish to return an order, please send it to ‘t LOF der kruiden, Redingenstraat 89, 3000 Leuven – Belgium.

REMOVAL:

Customers who live nearby can choose to pick up the order at ‘t LOF der kruiden in the payment/shipping options. Then, of course, the shipping cost is waived. Pickup is available upon confirmation from ‘t LOF of herbs.